Delivery & Returns Policy
When you order with John Atkins Cycles you get your purchase posted as per the below charges list:
Shoes and helmets postage charge £7.99
£20 value £4 postage
£21- £100 £7 postage
£101 upwards post free
*Bikes under £1100 to the postcodes (CV, LE and B) £30 charge
*Bikes over £1100 to postcodes (CV, LE and B) free delivery
Bikes will hand deliver in our own van
Any other area’s in the UK only email for a quote
UK mainland only
via the contact us
You have the option on all orders to upgrade the postage to a faster service.
We require that bicycles are collected from the store fully assembled. All bikes go through a Pre-Delivery Inspection to ensure that they are ready to ride, and all road bikes include a bike fitting to ensure that your new bike is set up perfectly for you. Please see the bike fitting page for further information.
If we do not have an item you have ordered in stock then we will contact you straight away to let you know. Most items can be restocked within a week, however if this is not possible we will let you know.
If for any reason you wish to contact us regarding an order you can do so via either the contact us form or our email address: [email protected].
We are sure you will be delighted with your purchase, but if you are not, we accept returns and we will refund the price of the product providing it is returned in perfect resale condition within 14 days. If you would prefer an exchange for a different item (size, colour, etc) and we have the item in stock, we can arrange this once the original item is returned. You are responsible for the cost of sending the item back to us, and in the event of an exchange, any additional postage of sending out a new item.
If you believe an item to be faulty and you want to pursue a warranty claim, please return the item with a copy of the original proof of purchase. If upon inspection we agree it's a warranty issue we will repair or replace the item at our discretion and return it to you carriage free. If a warranty claim has not been cleared with us and you wish to have the item returned to you, there will be a postage charge for this. If you are returning an item to us, we cannot be responsible for the return postage. It is important to include a copy of the original proof of purchase, contact details and a description of the problem.
** Please note padded shorts and short liners are not refundable for hygiene reasons. **
If an item does not arrive, we ask that you follow the Royal Mail claims procedure. Please email [email protected] for more details.
We try to provide size guides where possible however it is the customer's responsibility to make sure the sizing is correct. We suggest you try an item for size where possible to ensure it will fit before ordering, whether it is a bike or item of clothing. You can call us on 01926 430211 for help with sizing.
*Please note there is a surcharge for super heavy or large items (for example, turbo trainers).